Terms and conditions

Terms of Use

Quick links


Content on CompletelyNovel.com

Purchases made on CompletelyNovel.com


Delivery details

Policy on cancellations and refunds

Customer Service contact details

Privacy Policy

Governing Law and Jurisdiction


1. Introduction

CompletelyNovel is an online platform that links readers and writers using an online community, and integrated printing service.
This term of use agreement (‘agreement’) contains the legally binding terms for your use of the Site www.completelynovel.com. By using the site you agree to be bound by this agreement, whether you are a visitor (someone browsing the Site) or you are a Member (someone who has registered with ‘us’ to share, promote and sell your writing or to be part of our online community, which allows you to review other members’ writing, start and join clubs, have an online ‘library’).
The term ‘you’ in this agreement refers to a visitor or a member. You are only authorised to use the Site if you agree to abide by all applicable laws and by this agreement.

2. Your Acceptance of this Agreement

If you wish to use the Site you must read this agreement. Your use of the Site will be considered an acceptance of this agreement. Acceptance means that you agree to be legally bound by the terms and conditions contained in this agreement. If you are not willing to accept the terms and conditions contained in this agreement, you should leave the Site immediately.

3. Changes to Terms and Conditions

We may modify this Agreement from time to time. Such modification shall be effective upon the terms being posted on the Site. If you do not agree with such modifications you should cease to use the Site. If you use the Site after those terms have been posted on the Site you will be deemed to have accepted them. It is therefore important that you review this agreement regularly to ensure you are updated as to any changes.

4. Privacy Policy

This agreement includes our policy for acceptable use of the Site and content posted on the Site, your rights, obligations and restrictions regarding your use of the Site. We reserve the right to reject, refuse to post or remove any posting by you, or to restrict, suspend, or terminate your access to all or part of the Site at any time without notice.
For more details, please see our separate privacy policy.

CompletelyNovel Email Policy
CompletelyNovel does not engage in spam, nor does it share, rent or sell the personal contact information of its members with third parties.
As part of the signup process for CompletelyNovel, you must give CompletelyNovel permission to contact you via email. ThisSending some emails is necessary for us to perform our service for you. For example, if you buy a book, we need to email you confirmation of purchase and status updates. There are also some email notifications that are essential to the publishing service that we provide such as notifying you if someone purchases your book. CompletelyNovel will limit the frequency of communications to a reasonable level, ensuring that they are relevant to your interests

5. Eligibility

By using the Site you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; and your use of the Site does not violate any applicable law. We reserve the right to terminate Membership and/or take down your content.

6. Term and Termination

This agreement will remain in full force and effect while you use the Site. We may terminate your use of the Site at any time without warning. Even after termination the sections headed ‘Warranties’ and ‘Indemnity’ will remain in effect.

7. Fees

We reserve the right to alter, depart from or cease offering use of the Site for free at any time. We will inform you of such a decision and you will then be able to decide whether you wish to continue to use the Site. Your continued use of the Site after the proposed fee introduction or modification has been posted for at least one month, will be considered acceptance of the proposed fee modification.

8. Password

When you sign up to the Site, you will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another user of the Site at any time, or to disclose your password to any third party. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.

9. Commercial Use

The Site is for personal use only and may not be used in connection with any commercial endeavours. Unlawful and/or unauthorized use of the Site, including collecting usernames or email addresses of other members by electronic or other means is prohibited. Commercial adverts, affiliate links, and other forms of solicitation may be removed without notice and may result in termination of this agreement. Appropriate legal action will be taken for any illegal or unauthorized use of the Site.

10. Access to the Site

We work hard to ensure that the Site is available and that transmissions will be error free. However, due to the nature of the internet, this cannot be guaranteed and accordingly the Site is provided as and when available and on an ‘as is’ basis. Access to the Site may be restricted from time to time to allow for repairs, maintenance or updating of the Site. We reserve the right to take down the Site at any time.

Content on CompletelyNovel.com

11. Content Ownership

We do not claim any right of ownership in any manuscripts, comments, reviews, files, images, jackets, covers, photos, or any other material that you post on the Site (‘Content’). After posting your Content on the Site you will continue to retain all your intellectual property ownership rights in such Content and you continue to have the right to use your Content in any way you choose.

12. Your License to Us

By posting Content on the Site you hereby grant to us a license to use, modify, publicly display, reproduce and distribute such Content on the Site. You also grant CompletelyNovel the license to sell your Content within the limitations you set during the online publishing process. The license you grant us is (i) non-exclusive which means you are free to license your Content to anyone else, (ii) fully paid up and royalty free which means you will not be paid by Completely Novel Ltd or anyone else for the use of your Content on the Site, (iii) sub-licensable for the purposes of enabling us to host and maintain the Site via third parties and worldwide (which means the Content will be viewed on a global basis).
This license does not grant us the right to sell your Content.

13. Reviews

As the Site is a platform for the exchange of creative ideas and views – be it reviews of your creative work or response to comments posted by you – you may find that you do not agree with the comments of others. Comments made may be negative as well as positive. Accordingly, you agree to waive your right to object to derogatory treatment of your Content.

14. Warranties

You are solely responsible for the Content posted by you and all other material you transmit to us or other Members. You represent and warrant that (i) you own the Content posted by you on the Site or have the right to post the Content on the Site (ii) the Content does not infringe the privacy rights, publicity rights, intellectual property rights or any other rights of any person (iii) the Content does not breach any right of confidence (iv) the Content is not libellous or obscene (v) the Content is not in breach of the Official Secrets Act or any other similar legalisation or otherwise unlawful (vii) that if followed any recipes or instructions included in the Content will not cause any harm to any person.

15. Indemnity

You agree to indemnify us and our affiliates against any loss or damage or expense we or our affiliates suffer or incur as a result of you being breach of any of the above warranties. This means that you will be responsible for the loss or damage we suffer as a result of you being in breach of your warranties to us.

16. Our Right to Delete Content

We may delete any Content at any time for any reason including, but not limited to, where the Content is offensive, infringes the rights of any third party, threatens the safety of any person or is otherwise unlawful. We will not be required to give you any reason for deleting such Content or enter into any dialogue with you. Our decision will be final.

17. Our Exclusion of Liability In Respect of Content Posted on the Site

As we are providing a freely hosted platform to promote reading, writing and collaboration within the book industry, we assume no responsibility for monitoring the Site for, amongst other things, inappropriate or unlawful Content, including but not limited to defamatory content.
Accordingly, we do not endorse or assume any liability for the Content or any damage you may suffer as a result of the Content, nor do we make any representation or give any warranty express or implied as to the accuracy or lawfulness of the Content. The Content does not reflect our opinions, views or policies.

18. Prohibited Content

Below is a list of the kind of Content that is illegal or prohibited on the Site. This is not an exhaustive list. Content which:

  1. is offensive and promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  2. harasses or advocates harassment of another person;
  3. exploits people in a sexual or violent manner;
  4. contains images of nudity, violence, or offensive subject matter or contains a link to an adult Site;
  5. solicits personal information;
  6. provides any telephone numbers, street addresses, postal codes, or email addresses;
  7. promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  8. promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated e-books or links to them, providing pirated music or links to pirated music files, or providing information to circumvent manufacture-installed copy-protection devices,;
  9. involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging or “spamming”;
  10. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
  11. furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
  12. solicits passwords or personal identifying information for commercial or unlawful purposes from other Users;
  13. involves commercial activities and/or sales without our prior written consent, such as contests, sweepstakes, barter, advertising, or pyramid schemes;
  14. includes a photograph of another person that you have posted without that person’s consent;
  15. any photographs containing nudity, or obscene, lewd, violent, harassing, sexually explicit or otherwise objectionable subject matter.
    Despite this prohibition, information provided by other users may contain inaccurate, inappropriate, offensive or sexually explicit material, and we assume no responsibility or liability for this material.

19. Prohibited Activity

Below is a list of the kind of activity that is illegal or prohibited on the Site. This is not an exhaustive list. We reserve the right to investigate and take appropriate action against anyone who in our sole discretion violates these provisions, including but not limited to reporting you the relevant law enforcement authorities.

Prohibited activity includes, but is not limited to:

  1. criminal activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, sending of viruses or other harmful files, copyright infringement, patent infringement, or theft of trade secrets;
  2. advertising to, or solicitation of, any Member to buy or sell any products or services through the Site. You may not transmit any chain letters or junk email to other Members. It is also a violation of these rules to use any information obtained from the Site in order to contact, advertise to, solicit, or sell to any Member without their prior explicit consent. Covering or obscuring the banner advertisements on the Site via HTML/CSS or any other means;
  3. any automated use of the system, such as using scripts to add friends or send comments;
  4. interfering with, disrupting, or creating an undue burden on the Site or the networks or services that support the Site;
  5. attempting to impersonate another Member or person;
  6. using the account, username, or password of another member at any time or disclosing your password to any third party or permitting any third party to access your account;
  7. selling or otherwise transferring your profile;
  8. using any information obtained from the Site in order to harass, abuse, or harm another person;
  9. displaying an advertisement on your profile, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the Site on behalf of that person, such as placing commercial content on your profile, posting comments with a commercial purpose or selecting a profile with a commercial purpose as one of your friends; or
  10. using the Site in a manner inconsistent with any and all applicable laws and regulations.
    If you become aware of any misuse of the Site, please contact us by clicking on the ‘Report’ link on the relevant page.

20. Copyright Policy

You may not post, modify, distribute, or reproduce on the Site any material protected by copyright, trademark or other proprietary right belonging to others without obtaining their prior written consent.

If you believe your copyright has been copied in a way that constitutes infringement, please contact us.

21. Defamatory Material

As we only act as a host for what is a creative platform for the exchange of literary work and ideas, we do not review Content. Accordingly, we operate a ‘notice and takedown’ procedure. If you believe the Site contains a defamatory statement, please notify us by following the ‘Take Down Notice Procedure’. Once this procedure has been followed, we will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

22. Third Party Software

In order to make full use of the Site you may need to download software and content, which may include additional terms and conditions. Such terms and conditions will be deemed incorporated into this agreement to the extent that you download such software or content.

23. Events beyond our reasonable control

We will not be liable to you for any delay or other failure to comply with our obligation (if any) where the delay or failure arises from any event or cause which is beyond our control.
The person who created the Content is entirely responsible for it, and you are solely responsible for any Content you upload to CompletelyNovel. Since computers and other equipment (both yours and ours) are subject to occasional malfunction, you agree that you will not hold CompletelyNovel responsible for any inadvertent damage to, corruption of or destruction of the Content. CompletelyNovel is not responsible for backing up the Content. You are responsible for backing up, on your own computer, all Content. CompletelyNovel will not be responsible for archiving or backing-up any Content. If any Content transmitted to CompletelyNovel is damaged, lost or corrupted in any way, CompletelyNovel will have no obligation or liability to you. You are solely responsible for all Content you generate or forward to CompletelyNovel.

24. Payment Terms

In order to purchase Content on site, User must possess either a valid credit or UK debit card. During the publishing process, Users are asked to choose the amount of writer royalty they will receive for each piece of Content sold. If CompletelyNovel sells your content, and we receive payment, CompletelyNovel will pay you the writer royalty amount you chose. The gross margin is the net amount actually received for your Content after freight and manufacturing costs are subtracted.

For example, if a User publishes a book that costs £3.00 to manufacture and chooses to receive £2.00 in writer’s royalty, CompletelyNovel will set the price of your book as follows:

Manufacturing Cost: £3.00
Writer’s Royalty: £2.00

Final price of the book £5.00

If you have published and sold Content on the Site, the amount of writer royalty you are owed will be visible in your account under the “My Account” tab of the site. All payments are made in pounds sterling.

You will be paid your writer royalty on a monthly basis. Specifically, no later than 45 days following the end of the calendar quarter, CompletelyNovel will make a good faith effort to pay you, using the contact information in our records. If CompletelyNovel owes you less than £50 for Content sales within a given month, we reserve the right, at our discretion, to roll your royalty payment forward to the following month until £50 is reached. If, however, at the end of the month you are owed less than £50 but wish to be paid by CompletelyNovel you may request in writing, that a lesser sum be paid to you.

Purchases made on CompletelyNovel.com

26. Delivery

The method of delivery used will correspond to the method of delivery specified by the customer at the time of purchase. The estimated delivery time will be stated on purchase of the product and will usually be between 5 and 10 days.

27. Cancellation and Refunds


As books are made to order and can be read online prior to purchase, CompletelyNovel are unable to cancel orders made, accept returns or provide refunds on books purchased through the website. We recommend that you carefully check your order before confirming your purchase.
CompletelyNovel provides creator-controlled publishing tools and cannot accept responsibility for the quality of the Content purchased (including misspelled words, grammatical errors, etc.), its formatting, design or overall appearance.

However, where books received by the customer are damaged in some way due to a manufacturing fault, a replacement will be provided on request. Please contact CompletelyNovel Customer Service to arrange for a replacement to be sent. (Details of how to contact are below.)

All claims for replacement due to a manufacturing fault must be made within 7 days of receipt of the product by the customer. Claims made outside that period may only be dealt with at the discretion of CompletelyNovel.com.


Due to the fact that ISBNs are unique identifiers and immediately assigned to a particular title, CompletelyNovel are unable to cancel or refund the purchase of ISBNs on CompletelyNovel.com

Premium Accounts

Premium accounts may be cancelled at any time by clicking the cancel button on the ‘My Account’ page, or by written notification to Completely Novel Customer Service. The cancellation will take effect from the following payment. No previous monthly payments will be refunded.

28. Customer Service Contact Information

Claims for replacement of faulty products should be made by emailing service@completelynovel.com or by viewing the relevant order on your ‘My Account’ page and clicking on the ‘Contact Printer’ button.

If you are unable to get in touch via CompletelyNovel.com or by email, CompletelyNovel can be reached at the following:
Unit A3 Masterlord Industrial Estate, Leiston, Suffolk, IP16 4JD
+44 (0)20 3239 8256

29. Privacy

Payments made through CompletelyNovel are managed by PayPal. CompletelyNovel do not store any financial details or debit/credit card numbers entered during the checkout process.

Delivery and billing addresses are stored by CompletelyNovel to enable a quick and easy checkout process for our customers. This information will not be shared with any other company or used by CompletelyNovel for any purpose other than online purchases made by customers.

Governing Law and Jurisdiction

30. Entire Agreement

This agreement represents the entire agreement between us relating to its subject matter, meaning that no other terms expressed or implied apply or govern your contractual relationship with us.

31. Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English Courts.