News room: Lightning Source Feed to Amazon disruption

Lightning Source Feed to Amazon disruption by Oliver Brooks

We’ve been having a spot of bother with our friends at Lightning Source recently. We’ve had a few requests to look into why books aren’t listed on Amazon properly so we’ve been pestering Lightning Source about it.

What I’ve heard from our representative is that they have been having some technical difficulties lately with their feeds.

In normal operation Lightning Source send a feed to Amazon of all the books they print and distribute and through a partnership agreement Amazon list those books as sold through Amazon. In the last 6-7 weeks due to technical difficulties this feed has been broken leading to books being marked as out of stock and Amazon upping the stated delivery time for some books.

I am assured that this will be fixed very soon but there is no date set yet.

The other feed they have been having bother with is the feed we use to send orders to them. In some cases orders have been sent out twice. Rest assured no one has been charged for these (apart from us). LS do seem to have fixed this issue and no duplicate orders have been sent out for about a week now. If you feel like being a good upstanding citizen and have received two books we would welcome a donation to CN for them. We’ll happily reimburse you with a publishing credit or two.

I’ll keep you all posted here as soon as I hear more from LS.

All the best, Oli

14 Posts

Purple_arrow_down-0d1dfe1ae10f7ada403ca338a776f4e2 Latest response Purple_arrow_down-0d1dfe1ae10f7ada403ca338a776f4e2 Most popular response
    David Watkins

    David

    01 Jul 11:04
    Well at least that answers a few questions – presumably this is also why your 6 week max rule isnt in play (my book is still not listed on Amazon over 6 weeks since publication as are others according to some of the posts).
    Visitor

    Steven

    02 Jul 17:02
    I’ve just been to visit WH Smith’s and got them to check their ordering system to see if my book was listed via Bertrams. It was, but the lead time stated 4 weeks. Is this also related to the Lightning source issue and will this also be resolved? Steve
    Oliver Brooks

    Oliver

    06 Jul 09:59
    Hi Guys, Yeah this is all due to the feeds. I’ve been in touch with both LS and Nielsen recently about the issue and it seems under control now. I’m going to phone again today to ensure all records are up to date and feeds are pushed out as soon as possible. I’m really sorry for the disruption, it has been quite frustrating for us. Fingers crossed it will be service as usual from now!
    Benjamin Stubbs

    Benjamin

    06 Jul 11:28
    Hi Oliver. Thank you for your time and article, it explains the reasons well. I feel better just knowing what was wrong, hopefully its sorted soon. Cheers again.. :)
    Benjamin Stubbs
    1

    Benjamin - Most popular response

    08 Jul 18:02
    Hi guys. Well things have moved forward now as I now have a listing on Amazon! Whoop Whoop! Only thing is there is no picture and no description just yet? I take it that comes with time again?
    David Watkins

    David

    09 Jul 19:45

    Benjamin said: Hi guys. Well things have moved forward now as I now have a listing on Amazon! Whoop Whoop! On...

    Congrats on that Benjamin – i wished mine was on there but it isnt still!!!
    Benjamin Stubbs

    Benjamin

    10 Jul 01:07

    David said: Congrats on that Benjamin - i wished mine was on there but it isnt still!!!

    I hope it’s there very soon mate. The description still isnt there but Im hoping that will change soon. I have my fingers crossed for you bud. :)
    Benjamin Stubbs

    Benjamin

    29 Jul 19:46

    Oliver said: Hi Guys, Yeah this is all due to the feeds. I've been in touch with both LS and Nielsen recen...

    Hi Oliver Hope you are well. My listing on Amazon etc still says it ‘s ’out of stock’ after a few weeks. It’s putting people off buying etc as they have told me. Also the description etc isn’t there? Just wondering what the latest was mate?
    Benjamin Stubbs

    Benjamin

    10 Aug 23:19
    Hi Oliver Hope you are well. My listing on Amazon etc still says it ‘s ’out of stock’ after a few weeks. It’s putting people off buying etc as they have told me. Also the description etc isn’t there? Just wondering what the latest was mate?
    Jo Harrison

    Jo

    13 Aug 17:01
    Hi Oli, My book is showing as out of stock still on Amazon, it’s been like it for at least 3 weeks now… just wondering when it’s going to be available? Thanks, Jo
    Oliver Brooks

    Oliver

    16 Aug 08:22

    Jo said: Hi Oli, My book is showing as out of stock still on Amazon, it's been like it for at least 3 w...

    Hi Jo, Just had a look and it looks like your book isn’t quite ready for amazon distribution as the distribution price isn’t set. Set the price in the book creator and go through to confirm your changes. If you can do that today I’ll make sure it goes out to the ISBN database and distributors tomorrow. It can still take a little while for amazon to take a feed from them but it will go live pretty soon. All the best, Oli
    Benjamin Stubbs

    Benjamin

    16 Aug 16:25
    Hi Oliver. Is that the same problem for me? As I stated above mine says out of stock and also has no description.
    Jo Harrison

    Jo

    18 Aug 10:38
    Hi Oli, The price is there already, when I press save and continue it wants me to go through the whole publishing process again… I am slightly confused what I need to do! Thanks, Jo
    Jo Harrison

    Jo

    18 Aug 10:56
    Hmmm not impressed, for some reason even though the price has been there all along I’ve just had to go through the whole publishing process again and using a credit so it would accept the price… It’s there now, and I assume that with my plan I still get Amazon Marketplace distribution?
    Jo Harrison

    Jo

    13 Sep 21:40
    I’d really appreciate a reply on this… it’s still showing as out of stock!
    Jo Harrison

    Jo

    28 Sep 17:27
    And still no reply!!!
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Written by
Oliver Brooks
Published on
01/07/2011
Tags
Print on demand, amazon