Privacy policy

Privacy Policy

Privacy Policy and cookie information

The following statement explains our policy in relation to the personal information we will collect about you during your use of the Site.
This policy covers the use of personal information that we may collect when you use the Site. This policy also gives you information about how we use cookies.
During a visit to the Site, you may be asked to provide personal information (including your email address and name) in order to receive or use specific services. Such services include competitions, special offers, direct marketing, promotions, newsletters, etc.
By entering your personal details into the requested fields, you enable us to provide you with the selected services. Whenever you provide such personal information to us, we will treat that information in accordance with this privacy policy. We will always endeavour to act in accordance with current legislation and aim to meet current Internet best practice, when using your personal information.

General Information

When you go to a Site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. This is done on a repeat visit by checking to see, and finding, the cookie left there from the last visit.

Information supplied by cookies helps us to provide all users of our Sites with a better experience. It also assists us to analyse the profile and frequency of our visitors.

We may use independent measurement and research companies, to analyse non-personal information regarding the visitors to the Site on our behalf using cookies, log file data and code which is embedded on the Site. We use this type of information, as with that obtained from other cookies used on the site, to help it improve the services to our users.

The way that CompletelyNovel uses your personal information
CompletelyNovel uses your personal information to:

  1. Improve the service we offer;
  2. give better access to products/services of interest;
  3. provide customers with updates, offers and announcements.
  4. understand better your needs;
  5. help you complete a transaction with us;
  6. communicate back to you;
  7. and personalise the Site for you.

From time to time, we may use your information to contact you for market research or to provide you with marketing information and newsletters relating to our goods and services. We will always give you the opportunity to opt out of receiving such direct marketing or market research contact each time you receive a new item of information. We will not sell, rent or lease your personally identifiable information to others unless we have obtained your express permission or are required to do so by law.

We will keep a record of your details. Your details will not be passed on to third parties, unless:

  1. you have given us your express consent;
  2. we are obliged to do so by law (this would include police investigations).
  3. we need to protect customer interests (such as legal liability);
  4. or in unusual circumstances, such as a company merger.


In order to publish, purchase or review content, or interact with the CompletelyNovel Community on, you will need to sign up. When you sign-up, we will ask for your first and last name. This will be visible on your profile page and when you are active within the CompletelyNovel community. We will also require your email address, country of residence, and date of birth. We will also ask you to create a personal URL which will take people directly to your profile page. Once you sign in to CompletelyNovel, you are not anonymous to us.


When you place an order on our site, we will ask for the name, shipping address, and phone number of where you would like your purchase to be delivered. This information is used for the purpose of shipping your order. We will have to share your name and address with our shipping partners in order to complete the shipment, but our shipping partners are not permitted to use your information for any other purpose.

At the next step of the ordering process, we will ask for your payment information and billing address. Through Google Checkout, you will be will asked for your credit card or debit card number, card security code, and expiration date. Google checkout provides a secure means of payment. Google Checkout has its own Terms of Service and Privacy Policy which you should read before progressing with your payment.

Payment of royalties

In order to receive writer royalty payments from CompletelyNovel, you will have to provide information requested under the My Account tab. On this page, we will ask for certain details which will enable us to pay you.

What is a cookie?

A “cookie” is a small piece of information/data sent by a web server to be stored on your computer’s hard drive, so it can be read back later from that browser. A cookie is generated by a web server, which is basically the computer that operates a web site.

An example is when a browser stores your User IDs and password, so that you do not have to type them into the Site on every visit. Cookies are also used to store preferences of start pages or favourite items when you visit a web page. Cookies tell a Site when a user has returned and your Site preferences.

Many Site owners use cookies whenever a user visits their Site in order to track online traffic flows.

How to find and control, delete and find out more about cookies see:

Information Sharing and Disclosure

CompletelyNovel does not share personal information about you with other people or non-affiliated companies.

We only share your personal information with trusted partners who work on behalf of or with CompletelyNovel under confidentiality agreements. These companies may only use your data as directed by CompletelyNovel, which includes using your personal information to help CompletelyNovel communicate with you, printing and shipping your books and completing financial transactions. However, these companies do not have any independent right to share this information, nor do they have any right to contact you for matters not pertaining to CompletelyNovel.

If you include your personal information in content that you upload for to be read online or purchased on, that information will be widely available to other users. CompletelyNovel does not exercise control over those users and cannot guarantee that your personal information will be protected if you make it available as part of content uploaded onto CompletelyNovel does not delete or redact your personal information from content you provide. If you do not want your personal information to be displayed as part of the content you upload, then you must delete it prior to uploading.

Your Ability to Edit and Delete Your Profile Information and content on CompletelyNovel
You can edit the information displayed on your profile at any time. This includes your profile picture, sex, interests, date of birth, Home town, Country and information about yourself in the ‘About Me’ box. You can also alter your personal CompletelyNovel web address and your password.

If you have published material on CompletelyNovel that material will remain in some form on the site even after you remove the content from public view by deselecting the visibility options in the ‘Edit book’ section. The book entry will still exist and will be present on your profile. Discussions, comments relating to your book will also still exist.

If you use the CompletelyNovel Message Boards or the CompletelyNovel Community Clubs, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of CompletelyNovel and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit on Message Boards or Club Discussions.

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Your Personal information is password-protected. You are responsible for not sharing your password.

Storage of personal information

We may store your personal information on our systems for as long as you use the Site.