CN Central: Failure of conversion

Question

  • Chelsea Black

    Chelsea Black

    Page ranger: +32

    • 19 Apr 10:59

    I’ve had this document formatted specifically for completelynovel but two days of trying to get it to convert a words doc has failed. I’ve left it to run for more than an hour to no avail. The document is an event number of pages and there is no error it just have the icon circling on conversion forever without going to finalise

    Is there something wrong with the system today and yesterday?

    3 Answers

    Purple_arrow_down Latest response Purple_arrow_down Most popular response
    • Oliver Brooks

      Oliver - Lord of the reads: +3087

      19 Apr 12:06

      Hi Chelsea,

      The file has gone through now. Had something in the conversion queue which was blocking it. I would normally catch this sooner but was at the Book Fair the last couple of days. Sorry for the delay.

      All the best,

      Oli

    • Chelsea Black

      Chelsea - Page ranger: +32

      21 Apr 12:55

      Thank you Oliver. Hope the Book fair was fun xx x

    • Dan Jacobs

      Dan - Bookilicious: +113

      25 Apr 15:18

      I’m still having problems :(

    • Dan, looks like it’s converted. I’ve sent you an email as well – feel free to get in touch with any questions.

      - Oliver 01 May 20:49
    Purple_arrow_up First Post

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