I am trying to upload a manuscript file. I have spent considerable time typesetting the book in Adobe InDesign. I have exported the file as a PDF/X 1a:2001 and PDF/X 1a:2003 directly from InDesign. I have also created an Acrobat 9 version of the file from InDesign and then used Acrobat professional to convert it to PDF/X and PDF/A file.
Every attempt I make has failed miserably and I receive the message “The PDF uploaded is not a PDF/A or PDF/X document, please save your PDF to one of these formats or supply a MS Word document.”
Is there some secret to ensuring that what Adobe thinks is a properly formatted PDF is accepted for conversion?
Sorry to hear you have been having trouble. Would you be able to get the file to us so we can have a look? Either email us at firstname.lastname@example.org. If it’s very large then you can share it using a service like Dropbox.com or Yousendit.com.
We’ll have a look and get back to you.