CN Central: I'm having trouble uploading a manuscript.

Question

  • ian wild

    ian wild

    Page ranger: +46

  • 02 Sep 14:03

    When I press the upload button, I get a message saying IO error. I’ve tried several formats. The file is only 1.3 megabites.

    2 Answers

    • Georgina Lewis
      1

      Georgina - Wild swan: +1916

      02 Sep 14:35

      Hi Ian,
      I was having this problem recently with a new computer. It may be something to do with your firewall settings on your virus protection/browsers. It’s worth checking if you are able to upoad attachments to emails or photos to Flickr or something like that. If you can’t then you may need to adjust the settings on your virus protection or browser. However, I’ll check that everything is working fine our end, and if you are able to upload things to other sites then email your manuscript to team@completelynovel.vom and we can have a look.
      Hope that helps,

      Georgina

    • ian wild

      ian - Page ranger: +46

      02 Sep 16:24

      Hi Georgina, I’ll try that. Thanks for getting back so promptly!
      Ian

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